Virus Vault — Support

Version 1.0 · iPhone, iPad & Android · Developer: John Dado · Organization: allapp.fun by John Dado · Contact: john@virusvault.allapp.fun · Privacy: privacy.html · Terms: terms.html

Do I have to accept the terms?

Yes. First launch shows the Terms of Service & Privacy Policy — you must be 13 or older and tap ACCEPT & CONTINUE, then complete Apple (iOS) or Google (Android) sign-in plus a one-time Epic sign-in with the same account. You cannot reach the game without finishing both — there is no skip or offline bypass on first launch.

How do I play?

Match 4+ capsules of one color (horizontal or vertical) to destroy viruses. Clear them all to advance. Home tab → 1 PLAYER → pick a virus level (your best clear time per drop speed shows under the slider) → START. Tap the bottle edges to rotate (or full-tap for clockwise), flick down to slam, hold-drag to soft-drop. Campaign: open the map, tap a stage vault, clear it for stars. Full guide is in-app: Home → HOW TO PLAY.

Live duels

Duel tab → turn DUEL MODE on → CREATE ROOM → share the 6-letter code. Friend: Duel tab → JOIN BY CODE → both press READY; both sides launch with 3-2-1-GO. Or tap DUEL next to a player in ONLINE PLAYERS — they popup-accept and both launch together. Post-game rooms stay for REMATCH (READY again) or LEAVE. If the foe leaves or tops out first, you take the win.

Names, ranks & cloud saves

The Ranks tab holds the Epic boards: top campaign stages, daily outbreaks, duel wins — your rows carry a green YOU badge. Your name comes from Game Center (iOS) or Play Games (Android); if it hasn't resolved yet you appear as Player-XXXXXX (last 6 of your ID) until the next sign-in refreshes it. Campaign progress and classic best times back up to the Epic cloud under your store account and restore when you reinstall and sign in with the same store account. Achievements live in Game Center / Play Games.

Ads

Banners sit under menus; an interstitial appears every 3rd game-over, never mid-game. EU/UK users see a UMP consent message. iOS may ask to track — denying still plays fully.

Stuck / bug report

If the app crashed, it offers to send a crash log automatically next launch (Help fix crashes, on by default) — or tap the crash-icon button at the top of any game screen, or open Settings → Send diagnostics now, to upload the current log immediately. Otherwise email john@virusvault.allapp.fun with: device model, OS version, app version (Settings footer), what tab you were on, room code if a duel, and a screenshot. Your Player ID (Settings → Player ID, tap to copy) helps with account issues. We reply within ~2 business days.

Turn off online / erase progress

After first sign-in, Settings → Online duels toggle stops further Epic traffic and solo play keeps working. Re-enabling asks you to sign in again. Same screen: Erase progress resets campaign stages and stars on this device (leaderboard ranks are kept), and Delete online ID leaves any room, stops Epic calls, and orphans the cloud backup — restarting asks for Apple/Google + Epic sign-in again before you can play.